Returns & Exchanges Policy
We want you to feel confident with your purchase. Our huaraches are handmade in Mexico,
and we gladly accept returns and size exchanges as long as the item meets the conditions below.
30-Day Window
Please contact us within 30 days of delivery to request a return or exchange.
New Condition
Items must be new, unused, clean, and in their original condition.
Size Exchanges
Need another size? Contact us first so we can provide the return address and instructions.
International Returns
International returns are accepted. Return shipping costs are paid by the customer.
Size Exchanges
If you ordered the wrong size or need a different fit, please contact us before sending the item back.
We will provide the correct return address in Mexico and the instructions for your exchange.
- The customer is responsible for the cost of shipping the original pair back to us.
- Once we receive and inspect the returned pair, we will ship the replacement pair to you.
- For size exchanges, we cover the shipping cost of the new pair sent back to the customer.
- The returned huaraches must be new, unused, clean, and in original condition.
International return shipping can be expensive.
In some cases, instead of returning the pair for an exchange, it may be more convenient to use a
35% discount toward a new order. This option can help reduce the cost and waiting time
of an international return.
Returns
We accept returns within 30 days of delivery. To be eligible, the item must be returned in new,
unused, and original condition.
- Please contact us before sending your return.
- We will provide the correct return address and instructions.
- The customer is responsible for the return shipping cost.
- We recommend using a tracked shipping service, especially for international returns.
- Once the item is received and inspected, we will process the applicable refund according to your order.
Handmade Product Notice
Our huaraches are handmade by artisans in Mexico. Because of this, small variations are normal and
part of the character of the product.
- Leather tone may vary slightly from pair to pair.
- Handwoven construction may have small natural differences.
- Color absorption may vary because genuine leather is a natural material.
- Minor handmade details should not be considered defects.
Customs, Duties, Taxes & External Fees
Important: The customer is responsible for any customs duties, import taxes,
VAT/GST, brokerage fees, carrier handling fees, or any other charges required by their country
or local authorities.
These charges are not controlled by our store and are not included in the product price unless
clearly stated at checkout. Customs policies vary by country, and fees may be requested before
delivery or even billed after the package has been delivered.
- Customs duties, taxes, and external fees are the customer’s responsibility.
- These fees are not refundable by our store.
- Delays caused by customs are outside of our control.
- If a package is refused due to unpaid customs fees, any return costs or charges may be deducted from the applicable refund.
How to Request a Return or Exchange
Contact us first
Send us your order number and let us know if you need a return or a size exchange.
Receive the instructions
We will provide the return address in Mexico and the details needed to send the package back.
Ship the item back
The customer pays for the return shipping. We recommend using tracking for international returns.
Inspection and resolution
Once we receive and inspect the item, we will process your return or send the replacement pair.
Frequently Asked Questions
Can I exchange my huaraches if I ordered the wrong size?
Yes. Please contact us within 30 days of delivery. The customer pays the return shipping,
and once we receive the original pair in new condition, we will send the replacement pair.
Who pays for return shipping?
The customer is responsible for the cost of shipping the item back to us. For size exchanges,
we cover the shipping cost of the new pair sent back to the customer.
What if international return shipping is too expensive?
International returns can sometimes be costly. In some cases, we may offer a 35% discount
toward a new order as a more convenient alternative to returning the original pair.
Are customs fees, duties, or taxes included?
No. Any customs duties, import taxes, VAT/GST, brokerage fees, carrier handling fees,
or local charges are the customer’s responsibility unless clearly stated otherwise at checkout.
Can handmade variations be considered defects?
Small differences in leather tone, color absorption, woven construction, or handmade details
are normal in artisanal products and are part of their unique character.
Need help with your order?
Please contact us before sending any return. We will gladly review your case and provide the
correct instructions for your return or exchange.